Everything you need to know about shipping, returns, and secure shopping at Ancienthings.
Shipping Policy
We offer worldwide shipping on all orders.
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Processing time: 1–3 business days
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Delivery time:
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USA & Europe: 5–10 business days
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Other countries: 7–14 business days
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All orders are shipped with tracking information.
Shipping times may vary slightly during peak seasons or due to customs delays.
We are not responsible for delays caused by customs.
Returns & Exchanges
We accept returns and exchanges under the following conditions:
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You can request a return within 14 days of delivery
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Items must be unused and in original condition
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Earrings and piercing jewelry are non-returnable for hygiene reasons
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Custom or personalized items are non-refundable
To initiate a return, please contact us before sending the item back.
All return costs, including shipping and customs fees, are the responsibility of the customer.
Refund Policy
Once your return is received and inspected:
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Approved refunds will be processed within 3–5 business days
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Refunds are issued to the original payment method
Shipping costs are non-refundable unless the item arrives damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos of the item and packaging
We will offer a replacement or full refund.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
We collect only necessary information such as:
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Name
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Shipping address
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Email address
Your data is used solely for:
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Order processing
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Shipping and delivery
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Customer support
We do not sell or share your personal information with third parties.
Terms & Conditions
By using our website, you agree to the following:
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All product descriptions and prices are subject to change
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We reserve the right to refuse or cancel any order
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Unauthorized use of content or images is prohibited
All products are handcrafted or made-to-order unless otherwise stated.
Contact
If you have any questions regarding our policies, feel free to contact us.